For ages 21+

okzz's commitment to responsible gaming

When gaming shifts from entertainment to a problem, seeking help is a sign of strength — not weakness. okzz believes that safe and measured play is the true enjoyment.

21+ Age requirement is mandatory — for all casino and betting activities

Our approach

Stay informed, keep control in your own hands

Online betting and casino games are simply entertainment for most people — but for some, they can gradually get out of control. okzz wants every user to make informed decisions, set their own limits, and get help quickly when needed.

Under our Terms and Conditions, users must be at least 21 years old to open an account at okzz and take part in any form of betting or casino activity. This requirement is never relaxed under any circumstances.

If any questions arise about your gambling habits — whether you are feeling financial pressure, hiding things from loved ones, or coming back repeatedly to chase losses — read the information below carefully. You will find answers to more questions about responsible gaming on our FAQ page.

okzz believes gambling should never be seen as a source of income or a way to pay off debts. It is entertainment — and having a set budget for entertainment is both normal and important.

Protect yourself

Set your own limits

okzz has built several tools directly into the account settings, so you can manage your gaming environment at any time.

Deposit limits

Set a maximum amount you can deposit per day, per week, or per month. Reducing a limit takes effect immediately; increasing one is subject to a set waiting period.

Session timer

Set a limit on how long you play in one session. When the time is up, the system will automatically alert you and you can choose to end the session.

Self-Exclusion

Block access to your own account for a set period — from one week up to twelve months. This decision cannot be reversed until the period ends.

Bet limits

Set a maximum amount you can place on a single bet. This reduces the risk of a sudden large loss and helps maintain your balance over time.

Contact support

If you need help setting limits or closing your account, contact okzz's 24/7 live chat or email. Help is available in both Bengali and English.

Reality check

While a game is running, the screen displays elapsed time, total bets, and a win/loss summary, keeping you aware of your current situation.

Warning signs

Do not ignore these signs

If any of the following happen regularly, it is time to take notice.

You keep coming back to chase losses and cannot stop once you have logged in.
You are lying to family or friends about your gambling, or hiding how much you play.
You are betting with money meant for rent, groceries, or other essential expenses.
You feel restless, irritable, or anxious when you are not playing.
You are spending long hours on games while neglecting work, studies, or family responsibilities.
Repeated attempts to stop gambling have failed and you feel helpless.
You are taking on debt or selling assets to cover betting losses.

Check yourself

An honest self-assessment

Answer the questions below honestly.

Answer each question to yourself — there is no need to share your answers with anyone. If your answer to more than one question is "yes", seek professional advice.

1 Did you bet beyond your budget at any point last month?

2 Has a family member or friend expressed concern about how much you gamble?

3 After losing, have you staked more thinking "I'll win this time"?

4 Have thoughts about gambling stopped you from focusing on work or studies?

5 Have you skipped essential expenses in order to deposit money into your betting account?

6 When feeling down and alone, have you gone straight to a betting app to take your mind off it?

If your answer to two or more questions is "yes", talk to okzz's live chat support or discuss it with a family member or someone you trust. Seeking help from a professional counsellor is completely normal.

How to get help

You do not have to face this alone

Acknowledging the problem is the first step. Several avenues for help are open to you after that.

okzz live chat and email

The okzz support team is ready to help in Bengali and English 24 hours a day, 7 days a week. Contact live chat or send an email for any matter related to account limits, self-exclusion, or anything else.

Family and trusted people

Open up to a family member or close friend. Sharing your problem relieves pressure and makes finding a solution easier. The people close to you want to help.

Professional counsellors

See a mental health specialist or psychologist — particularly for behavioural addiction. Several government and private hospitals in Bangladesh have mental health departments where confidential counselling is available.

Our commitment

okzz's responsibility

okzz is not just a place for entertainment — user protection matters equally to us. That is why we strictly follow a number of policies. Our Privacy Policy details how we keep user information secure.

Users under 21 are not permitted to open an account or take part in any activity.
Age is verified at registration and additional identity documents may be requested later.
Users are actively alerted when unusual betting patterns or signs of financial risk are detected.
Promotional emails and messages are suspended while self-exclusion is active.
A proper cooling-off period applies when a user wishes to restore a limit.
Responsible gaming tools are always free to use — there are no hidden steps.
The support team speaks Bengali — users can get help in the language they understand.

FAQ

Frequently asked questions about responsible gaming

Find answers here to the most commonly asked questions about responsible gaming.

The minimum age for all betting and casino activities at okzz is 21. Age is verified at registration. Users under 21 are not allowed to open an account or take part in any activity under any circumstances.

Once self-exclusion is activated, you will not be able to log in to your account for the chosen period. This decision cannot be reversed before the period ends — this is intentional, so you cannot change your mind in an emotional moment. Promotional messages are also paused during the exclusion period.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit requires a cooling-off period to pass first. This is in place to prevent impulsive decisions from causing harm.

Some common signs are: chasing losses after a losing session, hiding your gambling from family, betting with money set aside for daily needs, and feeling restless when you are not playing. If you notice these signs, seek help without delay.

Start by talking to them calmly — express concern rather than making accusations. Let them know about okzz's live chat support, where help is available in Bengali. If needed, consider taking them to a professional mental health counsellor.

No. Betting or casino games can never be a reliable source of income — every game carries a risk of loss. Keep it within a set entertainment budget, just as you would budget for going to the cinema or eating out.